Effective Date: November 8, 2025
1. General Information
Driftwood Organics (“we,” “our,” or “us”) is committed to providing high-quality natural skincare products. By purchasing from us, you agree to the terms outlined in this Refund & Returns Policy. This policy applies to purchases made through our website, www.driftwoodorganics.com, for customers within the United States.
2. Returns Eligibility
- We accept returns of unused, unopened products within 14 days of delivery.
- Products must be in their original packaging and in resalable condition.
- For hygiene and safety reasons, used or opened skincare products are not eligible for return unless they arrive damaged or defective.
3. Damaged or Defective Products
- If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at driftwoodorganicsco@gmail.com with your order number, a description of the issue, and photos if applicable.
- We will work with you to resolve the issue promptly, which may include replacement or refund at our discretion.
4. Return Process
To initiate a return:
- Email driftwoodorganicsco@gmail.com with your order number and reason for return.
- Await a return authorization and instructions from our team.
- Ship the product back using a trackable shipping method. Customers are responsible for return shipping costs unless the product is damaged or defective.
5. Refunds
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to the original payment method within 7–10 business days.
- Shipping costs are non-refundable, except in cases of damaged or defective products.
6. Exchanges
- We currently do not offer direct exchanges. If you would like a different product, please return the original purchase for a refund and place a new order.
7. Non-Returnable Items
- Gift cards, sale items, and products that have been used or opened are not eligible for return.
8. Shipping Costs for Returns
- Customers are responsible for shipping costs on returns unless the product is damaged or defective.
- We recommend using a trackable shipping service to ensure safe delivery of returned items.
9. Changes to Refund & Returns Policy
Driftwood Organics reserves the right to update or modify this Refund & Returns Policy at any time without prior notice. The most current version will be posted on our website at www.driftwoodorganics.com.
10. Contact Us
For questions regarding returns, refunds, or product issues, please contact us:
Email: driftwoodorganicsco@gmail.com